From Business Process Outsourcing to Business Process Utility

The goal of the Gruppo Engineering in setting up EngO was to overcome the limitations of traditional outsourcing as a way to reduce costs by outsourcing non-core assets, transform the enterprise back-office into a "business wheel" through increased process efficiency, and improve data quality, and the speed and efficiency of data availability.

Our business model is based on our abilities in managing processes, the ability to develop integrated services to support customers' core business needs and a delivery structure that is lean and flexible.

"We don't want only to deal with Business Process Outsourcing because our goal is to achieve what is called Business Process Utility, which is the shift from human operations to automatic transactions," says Gabriele Corno, EngO's Managing Director. “'Human intensive' activities are physiologically turning into computer transactions: for example, EngO can turn unstructured information embodied in paper documents into structured information, ready to be processed by information systems”.

EngO not only aims to significantly reduce costs related to the customer's business, but also to increase its capacity to monitor process development through non-intrusive means. The availability of data goes hand in hand with a steady reduction of costs, due to the engineering of business processes that evolve gradually from BPO to BPU. Cost reduction is shared with the customer on a “revenue sharing” pricing model. Moreover, through Business Activity Monitoring, EngO can give its customer the real control over the outsourced processes.

“Our partners have retained the ability to control and manage outsourced processes, and to continue to see them as internal processes. EngO aims to become an integral part of our customer's business, knowing and sharing its rules, and working side by side with it to reach its business goals. So EngO is the framework that, taking care of entire business processes together with the customer, creates a path to generate competitive benefits. We offer not only a system that is compatible with our partners' business, but also a proactive model that helps the evolution of processes, in the spirit of continuous improvement.”