Within the Mortgage Value Chain, the offering that will be brought to market will include aspects of due diligence and process re-engineering (Consulting), outsourcing activities to support the process (BPO). During the activities execution, the proposed solution involves the creation of a structure composed of an outsourcing specialized back-office who takes care practice doing all the operational activities to support the structures and leaving the banking business and decision-making steps(core business). The methodology used will compress the SLA and service costs and will implement a cross-selling activity, as the service of expert technical property estimation and cancellation of mortgage registrations (Bersani decree).