EngO aims to respond to market needs through a model based on expertise developed in business processes, ability to "design" integrated services to support  core business of financial intermediaries, and a slim/efficient delivery (Lean Delivery).

Engo has the ability to interpret market changes and their possible impacts, to ensure the delivery and monitoring of processes and their associated costs from an end-to-end standpoint, to monitor service levels and to generate a culture of continuous improvement.

The supply model offered follows three business lines: Consultancy, BPO, and Innovation.

EngO is an integral part of client's business knowing its rules and working side by side with customers goals.  EngO assists customers to take care of entire business processes and create paths to dynamic and efficient goals, being ready to quickly adapt to a changing requirements scenario.

EngO employs a “lean” delivery model, composed of:

• A Governance Structure (for monitoring and control of processes)

• An Operational Brain structure (for the segmentation of each process' stages and the dispatching of the activities to outside factories)

• A network of external partners and third parties (for the execution of micro-activities of the process)

Each activity is analyzed, mapped and divided into micro-activities which are channeled to third party facilities located geographically close to the customer ( "near shore") or "off shore".

Strength of Engo is the ability to implement front-end applications that provides:

• reduction of data entry timing,

• control of data prior to loading on customer application: unit test and monitoring for coherence and consistency of data.

In summary, the model proposed by Engo to the market, built on different efficiency back office operations projects among financial intermediaries, is based on the following phases: process assessment, gap analysis, business reengineering, definition and implementation of new operating model (Innovation), externalization at Engo's structures.