In the last decade technological innovation, development of financial culture and laws changes aiming at the safeguard of customer in terms of his own awareness, brought about a substantial change in business process within the financial market. This process sped up after 2008 financial crisis.

Financial institutions are increasingly focusing on their core business and on specialized mediation with the customer; solving specific needs of liquidity (purchase of house, travel, furniture, cars, consumer goods, etc.), investments (shares, asset management, build-up plans, retirement plans, etc.) and services (collections and payments, credit and debit cards, etc.).
It has become, therefore, essential to find suppliers and partners able to share these goals and able to provide support in these crucial business areas - companies that can share their risks and see their business from a financial perspective.

What's new?

Engo, Engineering Group Companies, was founded for this reasons: a new reality capable to overcame limits of  traditional back office outsourcing – outsourcing of some activities in order to reduce costs and hand labor. We have turned the back office into a “business wheel”, thanks to efficient business processes, improved data quality, availability and effectiveness. All this allows financial institution to have an external system that is not only compatible with internal system, but that can even be proactive in proposing process improvements, with a consistency that allows for enhanced reporting capabilities and real decision-making transparency to end customer.
Moreover EngO, through its Business Activity Monitoring tools, allows institutions to keep monitor and manage outsourced processes; to watch them and use them as an integrated part of the corporate process.
EngO uses all those tools to elaborate specific SLA (Service Level Agreements) and Costs in its contracts resulting in a high level of transparency towards customers.